Mandi Walls is a DevOps Advocate at PagerDuty. For PagerDuty, she helps organizations along their IT Modernization journey. Prior to PagerDuty, she worked at Chef Software and AOL. She is an international speaker on DevOps topics and the author of the whitepaper “Building A DevOps Culture”, published by O’Reilly.
Reducing Trauma in Production with SLOs and Chaos Engineering
About the speakers
Mandi Walls
DevOps Advocate,
PagerDuty
Julie Gunderson
Sr. Reliability Advocate,
Gremlin
Julie Gunderson is a Senior Reliability Advocate at Gremlin, where she works to further the understanding of reliability best practices, Chaos Engineering and DevOps methodologies. She has been actively involved in the DevOps space for over seven years and is passionate about helping individuals, teams and organizations understand how to leverage best practices develop amazing cultures. Julie has delivered talks at conferences such as DevOpsDays, Velocity, Agile Conf, OSCON and more.
About the talk
Customer experience is the responsibility of the entire team. Many organizations leave reliability up to the SRE team, however reliability should be built in from the very beginning. In this talk, Mandi and Julie will discuss what Service Levels Objectives are, why they are important to the organization, and how to define and set them. Going beyond SLOs, attendees will learn what Chaos Engineering is and practical ways to ensure compliance and resilience with best practices. We’ll show you how to focus your goals and error budgets with examples that will lead to reliability and improved user experience.
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