Incident response is overwhelming. So where do you start? There’s a lot of advice out there, but it’s mostly theories that aren’t taking reality into account. So how do you get a process in place that actually works and scales? In this session, FireHydrant CEO and Co-Founder, Robert Ross, will share stories (good and bad) from his experience as an SRE and what 5 pragmatic tips he’s learned along the way on building a successful incident response process.